A clear framework for cancellation and refund requests.
Last updated: August 26, 2026
Where an order has not entered fulfilment, cancellation may be available subject to payment-processing and service conditions.
Refund eligibility may depend on the work already completed, the service purchased and the reason for cancellation.
If a delivery does not match the agreed service requirements, customers should first use the available revision process or contact SkilDesk support.
Orders approved or otherwise completed may have more limited refund eligibility, except where required by applicable law.
For an active order, use the order support area. For other payment questions, contact SkilDesk and include the relevant order number.
Approved refunds are returned through the appropriate payment method or payment provider, subject to provider processing times.
Draft policy only. Final refund rules should match the payment-provider setup and applicable consumer laws before launch.